SMS Opt-In Consent Policy

This policy explains how Wellcare Therapy Group, Inc. (“Wellcare,” “we,” “our,” or “us”) obtains, documents, and manages client consent to receive text message (SMS) communications. Our goal is to ensure clients clearly understand what they are consenting to and how their preferences are respected.

This policy applies to:

• Clients and prospective clients of Wellcare Therapy Group, Inc.
   
• Legal guardians of minor clients
   
• Authorized client representatives
   
• Wellcare employees involved in client communications
   

Clients who opt in may receive SMS messages for:

• Appointment reminders and confirmations
   
• Scheduling updates, cancellations, or waitlist notifications
   
• Practice closures or emergency notifications
   
• General administrative communications necessary for care delivery
   

We do not send marketing text messages unless expressly permitted by law and separately authorized.

• Text messages may not be fully secure and may be viewed by others who have access to your device or phone plan.
   
• Wellcare will not send sensitive clinical details or therapy content via SMS.
   
• We comply with HIPAA and applicable state privacy laws to the extent feasible within SMS limitations.
   
• Clients are responsible for safeguarding their personal devices and phone access.
   

Consent must be voluntary, informed, and documented. Clients must understand:

• What types of messages they will receive
   
• That message and data rates may apply depending on their mobile plan
   
• That they may withdraw consent at any time
   

Consent cannot be assumed and will not affect access to clinical services unless SMS communication is essential to providing care (e.g., confirming appointments).

Consent may be obtained:

• During intake forms
   
• Verbally, when appropriate and documented in the client record
   

By opting in, the client confirms the phone number provided belongs to them or they have authority to use it.

Clients may revoke SMS consent at any time without penalty.

Opt-out options include:

• Replying STOP to any Wellcare text message
   
• Notifying the office by phone or email
   
• Informing staff verbally (which will be documented)
   

Once opt-out is received, Wellcare will discontinue SMS communications except where required by law or critical to client safety.

Wellcare will maintain documentation of:

• The client’s consent to receive SMS
   
• Date consent was granted
   
• Content categories consented to
   
• Any changes or opt-out requests
   

For questions about this policy or to change communication preferences, contact:

Wellcare Therapy Group, Inc.
7000 W 12th Ave Suite 20 Hialeah, FL 33014
786-534-5435
admin@wellcaretherapy.com